SkyRun provides photos, maps, amenity details and guest book comments about the property you will be renting. Our staff has first- hand knowledge of each rental, so don't hesitate to call us if you have any questions.
What is included?
Our rentals come fully furnished with TVs, high-speed internet, linens and towels, a microwave, dishes, pots, pans, and other kitchen essentials. We sweat the details and provide supplies like shampoo, conditioner, tissues, paper towels, dishwasher detergent, soaps, trash bags, etc. We provide everything you expect from a fine hotel, and then some amenities as our Concierge VR in Cancun & Riviera Maya. Refer to invididual listings to see all that is included, and please contact us directly if needed.
Am I going to get a good deal?
Our prices are competitive with rent-from-owner rates, but with professional service, travel insurance, and immediate on- site assistance should the need arise. In addition, we offer exclusive discounts from local businesses, transportation services, tours, massages into the Villa by Leaf, brand new Bike rentals by Peninsula Bicycle Boutique and Cooking Classes, Romantic Dinners or Delight CookOut's from our Culinary Awarded Team all of this available only to SkyRun guests. SkyRun can help your plans, schedule and save on time for your entire vacation experience, not only the rental itself. We also offer last-minute booking specials.
How does travel insurance work?
Travel insurance is added by default when you book a property with us; however, you have the option to remove it at your discretion. The cost is 7% of your reservation. If you do not have travel insurance, you can not cancel your reservation for any reason. If you have insurance and you cancel for any covered reason (basically anything other than a change of mind), you can get all or part of your reservation payment back with this insurance.
How do I make a claim for travel insurance?
Call Royal Adventure Insurance directly at 1-888-933-1113 to make a claim. Then, call SkyRun to let us know what your new plans are.
How do I rent a property? What are the deposit and payment terms?
You can rent any of our properties by booking directly on this website using a credit card (or you can mail us a check if your arrival is 40 days or more in the future), or you can call if you would like to speak with us and book with a reservations agent.
When you book, 1/2 of your rent is charged as a non-refundable deposit to secure your rental. 30 days before your arrival, the remaining amount is due and becomes non-refundable if you need to cancel for any reason (see travel insurance above for exceptions). At this time, the credit card we have on file will be automatically charged for the balance.
How do I check in?
For most properties, SkyRun utilizes a convenient keypad lock system which allows you to enter your vacation rental using a personalized passcode, as opposed to having to pick up a key and worrying about keeping up with it during your stay and returning it afterwards. This also saves you the trouble of coming to a check- in center beforehand. Your welcome packet will be in your rental upon arrival, and our staff is always only a phone call away if questions arise.
What rules apply to the properties?
No smoking and no pets (unless specifically designated as pet- friendly) are allowed in the rentals. No parties where more than the number of people the property sleeps are allowed in the rental at any time. As in your own home, renters are of course subject to citations for noise violations, etc, handed down by public officials. Remember you are staying as a guest in someone's home, where much investment has been made to make your stay enjoyable; please treat all private property with the respect it deserves.